FAQ

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Do I have to separate the dry cleaning?

We will separate the dry cleaning items for you. If you signed up for the Premium Service the dry cleaning is included. The Basic Service does not include dry cleaning in its price so you will be charged per item. 

What if I lose my bag?

A  bag is included with your laundry service. If you lose your bag or damage it, there will be a $28 charge for a replacement bag.

Can my child use his own bag?

No. You must use the bags that we provide you so we can track your laundry from pickup to delivery.

Do I need to label all my child's clothes?

No. You must use the bags that we provide you so we can track your laundry from pickup to delivery.

What if my child has allergies to detergents?

All the laundry is done with a neutral detergent.  

How do I receive my laundry bag after signing up?

Two weeks before school starts you will receive a detail email with the directions on where to pick up your bag.

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If I sign up for the Comforter Cleaning plan, how do I fit it in my laundry bag?

Comforter bags will be available at your laundry pickup/drop off location. If you sign up for the Premium laundry plan you have 6 comforter washes included. 

How many times a week can I send my laundry?

The price of your laundry service is based on it being done once a week.  We conveniently come to your school three times a week.  If you send you laundry more than once there is a  $28 charge for your second order.

Do my personal sheets and towels get cleaned?

Yes both plans include sheets and towels. Just add the items to you laundry bag.

 

I have unanswered questions

If you still have unanswered questions please email us at info@kentlaundryservice.com